We improve your user experience
Visualitics approach to support and maintenance is strongly oriented to problem solving, in order to identify and solve permanently the underlying causes of possible malfunctions of the system, in addition to the resolution of timely calls for assistance and error correction (ticket management)
Application Maintenance System
Visualitics supports you in implementing and choosing the architecture that best fits the context in which your company operates. The installation service, and subsequent AMS, allows customers to have installations based on industry best-practices, allowing the solution to scale properly from day 1.
We will identify, analyze and resolve any gaps in service or security to keep your Tableau and Alteryx platform, server and applications up and running.
Tableau Desktop Support
Visualitics monitors your direct experience with platforms, giving your IT department the tools to control, analyze critical success factors and identify actions for continuous service improvement. We’ll solve problems related to complex calculations or slow views of your dashboards, ensuring very fast resolution times.
Ticketing Premium
To meet the needs of its customers, Visualitics promotes an Application Management and Ticketing System service customized according to the needs of its customers. The goal of this service is to guarantee a professional and quick support on difficulties and technical problems that users may experience while using Tableau software.
The support includes all issues related to the use of Tableau products, except for any difficulties related to external factors, such as databases or operating systems that are not working properly. This type of paid support can be activated at any time and can be defined with the customer based on specific needs.
Free ticketing
To all customers, Visualitics also offers the possibility to take advantage of a free first level support. You will thus have a reference to turn to for doubts and questions about the use of the software or for any critical issues, establishing a direct relationship with our consultants.
Get in Touch
Would you like to find out the solutions and services that are best suited to your needs? Please contact us.
Our team is at your disposal.
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Contact us
Would you like to find out the solutions and services that are best suited to your needs?
Our team is at your disposal.
